The goal is to remain civil when those around you have no regard for others. The key is to be able to respond with accurate or objective information without resorting to yelling or attacking a personality. Sometimes the majority of your own information is subjective and you have to be firm in your position based on what you believe is right without resorting to personal attacks.
A well run meeting can help keep incivility in check, but again this takes strong leadership and a framework of competency.
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