Work Orders

The staff in November of 2012 began the search for an on-demand work management tool that could streamline the entire work order process including request generation, completion status tracking and reporting.

The wanted the software to enable either internal or external requesters to submit work requests and check the status of requests online. The system should automatically notify internal requesters via email as work is assigned and completed. The system needed to feature enhanced routing with programmable logic for managing and automating approval and assignment of work requests. There was a desire to have technicians receive and complete work orders online and be able to receive the work order assignments by email or text message. The system should enable technicians to record notes, set reminders and email supervisors regarding a work order. The system must associate budget codes, projects, and equipment with work orders. The system will track all email related to each work order, including system generated notifications and include interactive calendar for resource scheduling – displays corrective, PM and event-related work by all employees or individuals. The system needs to record transactions for labor and purchases and download the data into existing City systems.

Through subsequent review of the cost components of the proposals from FacilityDude, EworkOrders and PubWorks; we have determined that the price-related element determined the selection.