I’ve never thought of myself as a writer. Blogging usually involves some writing skills. Because I lack writing skills - what kind of benefit will I provide as a blogger? Can I use this communication option to enlighten someone enough to really make a difference? Although all of us have been communicating with others from the time we can remember, the process of communicating information from one individual to another is a very complex procedure with many potential sources of miscommunication. Many of us have ignore our inability to effectively communicate with others most of our lives. I have come to realize that communication has the potential to be very subjective because it has a strong base in our personal experiences and the accounts and explanations made to us by others. The meaning and understanding of most communication is dependent on the particular contexts in which it occurs; consequently most of the thoughts and ideas I’m trying to communicate aren’t effective far beyond the context in which they were produced. An example of this is a upcoming conference program for city managers titled “Elected Officials and Appointed Officials use the same words and speak a different language”. So, why blog?
If I want people to act based on my communications, they have to be motivated to do so. To get them to act in the way I want them too, it very much depends on the information they need to take the right course of action and to be motivated to do it. Motivation or the absence of it can quite often be traced back to communications and their influence on those receiving it.
When I’m trying to effectively communicate, the one thing I should ask myself is 'Can this message or instruction be easily understood by the audience receiving it?' Can I be sure that those receiving my message actually understand what I’m saying?
One of the most important limitations on people's perceptions is the cultural and emotional differences they use to filter the perception. Culture and emotion act as interpretative "lenses" that helps us make sense of events. Most of us, generally speaking, use the lenses to perceive what we expect to perceive. In other words, we see what we expect to see and to a very large extent hear what we want to hear. Usually the unexpected communication is not resented; what often happens is that the message has not actually been received at all. It has been neither seen nor heard. It has been ignored. Your wife or husband probably understands this issue.
More often than not - and most of us are quite unaware of the process - our mind tries very hard to fit impressions and stimuli into a framework of expectations. We resist any attempts to make us 'change our mind'.
Every day people make countless choices without much thought. They tend to apply rules and copy solutions from their cultural and emotional understanding of their environment rather than solve every problem they encounter on a daily basis. They would have difficulty surviving if they had to apply problem solving techniques to every decision they faced. Malcolm Gladwell[1] refers to this decision making process as “Blink”. Gladwell’s main points: "Blink" happens very rapidly within "the locked room" of our unconscious; we need to take this ability seriously as it leads to important insights; it can also betray us because quick judgment is highly influenced by the environment and predispositions. Our use of communication needs to manage the way people "Blink" by paying attention and making corrections to the way and types of communications used.
So, add a blog to the mix.
[1] Gladwell, Malcolm. Blink: The Power of Thinking Without Thinking. : Little, Brown and Company, January 11, 2005.
Monday, June 8, 2009
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