The problem is that I assume if I know what the problem is - everybody knows what the problem is, right? When presenting possible solutions and discussing the preferred solution, I need to make sure everyone knows what the problem is. A short, concise statement about the problem never seems to be enough for me, I need to go into painful detail to prove that I have done my due diligence if I remember to state the problem.
When an expert has a problem to solve, the first thing done is to gain a complete understanding of the problem, including the desired objectives. I handle this just fine. The problem comes at trying to bring decision makers into the problem. The following statement is an attempt to define the problem, does it work?
The Public Works Department needed to replace some time clocks and rather than just buy some more of the same old time clocks, we looked at our options. Staff believes the time management web-based solution proposed will provide a better option for effective time management of our programs, enhance decision making, assist in identifying and documenting areas that need attention, strengthen managers’ focus on results, facilitate continuous improvement, motivate staff and support annual and long-range planning.
After an expert defines the problem, they usually start acquiring information about the problem that is diagnostic in nature. One of the most important aspects of conducting an evaluation is choosing the right ways to find information. The time managment solution will provide the information needed to measure performance.
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