Workflow Modeling: Tools for Process Improvement and Application Development, 2nd Edition Alex Sharp and Patrick McDermott

This book of "Workflow Modeling" is an update which I thought provided easier than expected techniques for identifying, modeling, and redesigning business processes, and explaining how to implement workflow improvement, this book was an eye opener for me and several of my staff because it redefined our concepts of the requirements for systems development. By showing how to build visual models for illustrating workflow, the book helped us figure out how to begin assessing our current business processes and see where process improvement and systems development can take place.
I can tell you that I never thought I’d get excited about a book on workflow modeling. I read another book on the subject and did extensive internet research, all provided good methodologies and were pretty well written. I liked this book because it was easy to read and it also provides very effective approaches to workflow modeling.
The approach used by the authors takes standard techniques and ties them together into a coherent process. Second, the book can be used as a workbook during a workflow modeling project, and is well suited to this because of the numerous checklists and diagrams that will prove invaluable every step of the way. Finally, this is the first book of its kind that incorporates cases, making it invaluable to project teams.
The approach is straightforward: frame the process and define its scope, understand the existing process, design the "to-be" process and develop case scenarios