Technology Innovation 2

The focus of the change process should be on the manager’s ability to identify and measure those critical elements that they need to achieve their objective – public value. On your way to making any change, recognize that the natural human response to change is resistance. People become attached to familiar ways of doing things, even ways they initially regarded as cumbersome, costly, or ineffective.
One irony of initiating a change in processes is that to secure commitment and to ward off anticipated resistance from both staff and decision makers, the first thing that should be done is to slow down. By slowing down, you get the chance to develop working relationships, better communication, and more staff involvement. While managers naturally jump into a change seeking to reach full speed in short order, the reality, proven through the ages, is that the best change process starts with a measured, deliberate pace.
The goal is to maximize technology to support timely, relevant and accurate information; optimizing technology solutions that will enhance our ability to interact and communicate more effectively with our internal and external clients; and develop an enabled and knowledgeable workforce by setting up an information system that will be the key to the successful implementation of a performance management framework.