Process Mapping, Process Improvement and Process Management, Dan Madison, Paton Press, Chico, CA,

This book was a detailed survey of process redesign that runs you through the author’s methods for transforming an organization. Author Dan Madison provides the theoretical progression of management styles, from traditional to process-focused, and introduces tools of process mapping, the roles and responsibilities of people in the organization, and a logical ten-step redesign methodology. The author introduced thirty-eight design principles used to custom-fit the methodology to the particular challenges within an organization. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively.
For me the most important part of this book was the 38 design principles lists in the appendix. These provided great value to me as a check list on our projects to ensure maximum value from our effort. The other work sheets and check lists found throughout the book where all put to use quickly with the aid of the clear explanations provided in the book.
I found the section on the "lenses of analysis" helpful - the user is reminded of the problem they are originally trying to solve. This allows the analysts to remain focused on the process problem at hand.